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support.txt
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1997-04-28
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SUPPORT.TXT for Microsoft Internet Explorer 3.02a
For Microsoft Windows 3.1
May 1997
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(c) Copyright Microsoft Corporation, 1997
------------------------
HOW TO USE THIS DOCUMENT
------------------------
To view Readme.txt on screen in Notepad, maximize the Notepad window.
To print Readme.txt, open it in Notepad or another word processor,
and then use the Print command on the File menu.
--------
CONTENTS
--------
Microsoft Technical Support
Primary Support Options
Priority Support Options
Product Support Worldwide
Microsoft Technical Support
===========================
In the event you cannot install Microsoft Internet Explorer, please
refer to the support offerings below. Microsoft's support offerings
are available in the United States and Canada and range from no-cost
and low-cost online information services (available 24 hours a day,
7 days a week) to annual support plans. Please check the Support.txt
online document for detailed information or visit our Web site at
http://www.microsoft.com/Support/
Note
* The services and prices listed here are available in the United
States and Canada only. Services and prices outside these countries
may vary. Microsoft support services are subject to Microsoft's
then-current prices, terms, and conditions, which are subject to
change without notice.
Primary Support Options
-----------------------
The first place to go for support from Microsoft, Primary Support
includes variety of no-cost services to answer your support questions
and help you get the most out of your Microsoft products.
Online Support: http//www.microsoft.com/support/
Online support uses Microsoft's own cutting-edge technology to help
you gain access to the most relevant technical information and
resources to answer your support questions. Discuss issues and
solutions with other Microsoft customers over the Internet. Or
select technical articles, programming aids, or commonly asked
questions from a variety of Microsoft's technical databases. Visit
our Online Support site today.
Technical Information Services
If you don't have access to the Internet or you are more familiar
with phone, fax, modem, or mail, Microsoft offers additional
technical information resources other than the World Wide Web.
* Microsoft Download Service (MSDL): Gives you access to Microsoft's
electronic technical library, containing sample programs, device
drivers, patches, software updates, and programming aids. Direct
modem access to MSDL is available in the United States by dialing
(425) 936-6735. The service is available 24 hours a day, 365 days
a year. Connect information: 1200, 2400, 9600, or 14400 baud; no
parity, 8 data bits, and 1 stop bit. In Canada, dial (905) 507-3022;
connect information: 1200 to 28800 baud, no parity, 8 data bits,
1 stop bit.
* Microsoft FastTips: An automated toll-free telephone service that
gets you quick answers to common technical questions in addition
to technical articles by telephone, fax, or mail. To access
FastTips or to receive a map and catalog, call (800) 936-4100.
No-Charge Phone Support with a Technical Engineer
If you still need answers to your technical questions, Microsoft
offers no-charge, toll-call phone support for 90 days after your
first support call for Internet Explorer.
* In the United States, please call (425) 635-7123, 6:00 A.M. and
6:00 P.M. Pacific time, Monday through Friday, excluding holidays.
* In Canada, please call (905) 568-4494 between 8:00 A.M. and 8:00
P.M. Eastern time, Monday through Friday, excluding holidays.
Note
* If your Microsoft product was preinstalled or distributed with
your personal computer or provided by an Internet service provider
(ISP), the personal computer manufacturer or ISP is responsible
for providing your product support. Please contact the manufacturer
or source from which you obtained your Microsoft product for
support information.
Priority Support Options
------------------------
You can purchase additional support and after-hours access to a
Microsoft technical engineer with Priority Desktop Support. In the
United States, you can purchase Priority Desktop Support as follows:
* To purchase an annual contract of support incidents for usability
issues, or for more information about Microsoft Priority Desktop
Support, call (800) 936-3500, 6:00 A.M. to 6:00 P.M. Pacific time,
Monday through Friday. Technical support is not available through
this number.
* To purchase Priority Desktop Support per incident for a fee of
US$35 per call, call (800) 936-5700 or (900) 555-2000, 24 hours
a day, 7 days a week.
In Canada, you can purchase Priority Desktop Support as follows:
* To purchase an annual contract or to pay per incident for a fee
of CDN$45 per call, or for more information about Microsoft
Priority Desktop Support, call (800) 668-7975, 8:00 A.M. to
midnight, Eastern time, 7 days a week, excluding holidays.
Note
* Support fees for the 800# calls will be billed to your VISA,
MasterCard, or American Express credit card. Support fees for
the 900# calls will appear on your telephone bill.
Product Support Worldwide
-------------------------
If you are outside the United States and have a question about a
Microsoft product, first:
* Consult the documentation and other printed information included
with your product.
* Check online Help.
* Check the Readme documents that come with your product disks.
These files provide general information that became available
after the books in the product package were published.
* Consult electronic options such as CompuServe forums or bulletin
boards, if available.
If you cannot find a solution, you can receive information about
how to obtain product support by contacting the Microsoft subsidiary
office that serves your country.
Calling a Microsoft Subsidiary Office
When you call, you should be at your computer and have the
appropriate product documentation at hand. Be prepared to give the
following information:
* The version number of Microsoft product that you are using.
* The type of hardware that you are using, including network
hardware, if applicable.
* The operating system that you are using.
* The exact wording of any messages that appeared on your screen.
* A description of what happened and what you were doing when the
problem occurred.
* A description of how you tried to solve the problem.
The following list contains Microsoft subsidiary offices and the
countries they serve. If there is no Microsoft office in your
country, please contact the establishment from which you purchased
your Microsoft product. This list provides only basic technical
support phone and fax numbers; other services such as BBS and sales
numbers may be available. Support policies may vary by country.
Area Telephone Numbers
____________________________________________________
Argentina Microsoft de Argentina S.A.
Technical Support: (54) (1) 314-0560
Customer Service: (54) (1) 819-1900
Fax: (54) (1) 819-1921
Australia Microsoft Pty. Ltd.
Technical Support: (61) (02) 870-2131
Fax: (61) (02) 805-0519
Installation Support: (61) (02) 870-2132
Bulletin Board Service: (61) (02) 878-5200
Austria Microsoft Ges.m.b.H.
Standard Support: Installation and Handling
Windows: 0660-6510
Phone: 0222-68 76 07
Fax: 0222-68 16 2710
Information: 0660-6520
CompuServe: GO MSEURO (Microsoft Central Europe)
General information about the Microsoft
Support Network in Central Europe:
Fax: 0049/2622/167006
Belgium Microsoft NV